This Privacy Policy describes how Furzzee (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from furzzee.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Data controller: Furzzee is the data controller responsible for the personal data we collect about you through the Services. We are committed to strong data protection practices and process your personal data in accordance with applicable data protection laws, including PIPEDA and provincial privacy legislation. For any data protection questions or to contact our data controller, email info@furzzee.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with Furzzee.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our customers or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details: your name, shipping address, phone number, and email.
• Order information: your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information: your username, password, and any security questions tied to your account.
• Shopping information: the products you view, add to your cart, or save for later.
• Pet profile information: any optional details you share with us about your pet (species, breed, age, behavior) so we can recommend better products.
• Customer support information: anything you choose to include when emailing us, messaging us on social media, or filling out a contact form.

Some features of the Services may require you to provide certain information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as our e-commerce platform.
• Our payment processors, who collect payment details (such as bank account, credit or debit card information, and billing address) so they can process your payment, fulfill your order, and provide you with the products you have requested under our contract with you.
• When you visit our Site, open or click on emails from us, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party’s policies or practices.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to fulfill our agreement with you — processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, and enabling you to post product reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising you see on our Site and on other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action on possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, please contact us immediately.
• Communicating With You. We use your personal information to provide you with customer support and improve our Services so we can be responsive to you, deliver effective service, and maintain our business relationship with you.

Third-Party Service Providers: We work with other companies and individuals who perform functions on our behalf. Examples include delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for any other purpose.

Compliance With Laws and Law Enforcement Requests: We may disclose personal data if required by law, or if we believe in good faith that doing so is necessary to comply with the law, prevent or address illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including remembering your actions and preferences), to run analytics, and to better understand how shoppers interact with the Services so we can administer, improve, and optimize the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your experience and may cause some of the Services to work incorrectly or no longer be available.

How We Disclose Personal Information to Third Parties

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or restructuring, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our customers or others.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details below and we will promptly delete it.

We also do not have actual knowledge that we disclose the personal information of minors for commercial purposes, in line with applicable Canadian privacy laws.

Data Security and Data Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data retention: how long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. When we no longer need your personal information, our data retention practice is to delete or anonymize it.

Your Privacy Rights Under Canadian Law

Your rights: Furzzee complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (including Quebec’s Law 25, Alberta’s PIPA, and British Columbia’s PIPA). Depending on the province in which you reside, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to Access. Request confirmation of whether we process your personal information and access the specific pieces and categories of information we hold about you, including how we use and share it.
• Right to Correct. Request that we correct inaccurate or incomplete personal information we maintain about you.
• Right to Withdraw Consent. Withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Right to Deletion. Request that we delete personal information we maintain about you, subject to certain legal exceptions.
• Right to Data Portability. Where applicable under provincial law (such as Quebec’s Law 25), request a copy of the personal information we hold about you in a portable, readily usable format.
• Right to Object to Automated Decision-Making. Where applicable, request information about and object to decisions based exclusively on automated processing of your personal information.
• Managing Communication Preferences. We may send you promotional emails and SMS messages in accordance with Canada’s Anti-Spam Legislation (CASL). You can opt out at any time using the unsubscribe link in our emails or by replying STOP to any text. Even if you opt out of marketing, we may still send transactional messages about your account or orders.

You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of your rights. We may need to collect information from you to verify your identity, such as your email address or order number, before providing a substantive response.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below — we take every concern seriously and will work with you to resolve it. If you are not satisfied with our response, you may also file a complaint with the Office of the Privacy Commissioner of Canada, or your applicable provincial privacy regulator.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@furzzee.com.

FurzzeeEmail: info@furzzee.comPhone: +1 (437) 525-0022Address: 55 Smooth Rose Court, North York, ON M2J 0G7, CanadaCustomer service hours: Monday–Friday 9:00 AM–6:00 PM EST, Saturday 10:00 AM–4:00 PM EST, Sunday Closed.We aim to respond within 24 hours during our business hours.