Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery within Canada typically takes 5–9 business days. You can review full details on our Shipping Policy page.

How do I track my order?
Once your order ships, we email you a tracking number. You can also check your order status on our Track Order page.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location. See our Shipping Policy for full details.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused and in original packaging. Full details are on our Refund Policy page.

How do I start a return?
Email us at info@furzzee.com with your order ID and we’ll send return instructions.

When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days.

Products

Are your products safe for pets?
Yes. All Furzzee products are made from pet-safe, non-toxic materials and tested for durability and comfort.

How do I choose the right size?
Each product page includes a size guide with measurements. If you’re unsure, contact us and we’ll help you choose.

Orders & Payment

Can I cancel or change my order?
You have a 12-hour grace window after checkout to request a cancellation, provided the order hasn’t entered our pick-and-pack queue. Email info@furzzee.com as soon as possible.

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options at checkout.

Contact

Still have questions? Visit our Contact page or email info@furzzee.com.