Shipping Policy

Last updated: January 2025.

At Furzzee, we're committed to getting your order to you in a smooth, reliable way. Below is everything you need to know about how and when your items will arrive.

Processing and Delivery Time

• Order cutoff: Orders placed after 3:00 PM (ET) are handled on the next business day.
• Processing time: 0–1 business day — order confirmation, quality check, and packing.
• Transit time: 6–10 business days from the warehouse to the destination.
• Total delivery time: 6–11 business days (handling + transit) from the date of purchase.

Shipping Partners

We work with established carriers including Canada Post, UPS, FedEx, and DHL. The carrier assigned to your order depends on your destination and the size of your shipment.

Shipping Fees

We offer free standard shipping on all orders, with no minimum purchase required.

Order Tracking

Once your order ships, you'll receive an email with a tracking link. You can also track your package at any time on our Track Your Order page using your order number and email address.

Sales Tax

The price you see is the price you pay. All applicable taxes are included in the listed price, with no hidden fees of any kind.

Address Accuracy

Please double-check your shipping address at checkout. Furzzee is not responsible for orders delivered to incorrect addresses provided by the customer. If you spot a mistake, contact us within 12 hours of placing your order so we can update it before shipping.

Lost, Stolen, or Damaged Packages

• If tracking shows your package was delivered but you didn't receive it, check with neighbors and your local carrier first.
• If your package is confirmed lost or stolen in transit, email info@furzzee.com within 14 days of the expected delivery date and we'll arrange a replacement or refund.
• For damaged packages, send photos within 7 days of delivery and we'll make it right.

Refund and Return Policy

Last updated: January 2025.

We offer a 30-day return window from the date you receive your Furzzee order. If you're not completely satisfied, you may request a return within this period.

Eligibility for Returns

• Items must be in the same condition you received them — unused, unwashed, with original tags, and in original packaging.
• Free of fur, scents, marks, or chew evidence.
• Accompanied by a receipt, order ID, or other proof of purchase.
• Requested within 30 days of the carrier's marked delivery date.

How to Start a Return

Email us at info@furzzee.com to initiate a return. We'll provide you with the return address and instructions. Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, except where the item arrived damaged, defective, or incorrect. The original delivery charge is not refunded unless the issue was on our end. We do not charge restocking fees.

Damaged or Incorrect Items

Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the product and shipping label. In these cases, Furzzee covers return postage and will reship the correct item or refund you in full.

Non-Returnable Items

• Anything tagged Final Sale at checkout or bought during a clearance event.
• Beds, blankets, plush toys, or apparel that have already been used or laundered.
• Treats, chews, or grooming products whose seal has been opened.
• Customized, monogrammed, or made-to-order pieces.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order once your return is accepted.

Order Cancellations

You have a 12-hour grace window after checkout to request a full cancellation, provided the order hasn't entered our pick-and-pack queue. Past that point, the standard return process applies. Email info@furzzee.com as soon as possible to request a cancellation.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days for the full amount you paid. Your bank or credit card provider may take additional time to process the refund.

Your Statutory Rights

Everything above is offered on top of, never instead of, the protections you already have under applicable consumer law in your jurisdiction.

Privacy Policy

Last updated: January 2025.

This Privacy Policy describes how Furzzee collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from furzzee.com.

Information We Collect

• Basic contact details: your name, shipping address, phone number, and email.
• Order information: billing address, shipping address, payment confirmation, email, and phone number.
• Account information: username, password, and security questions tied to your account.
• Shopping information: the products you view, add to your cart, or save for later.
• Pet profile information: optional details about your pet so we can recommend better products.
• Customer support information: anything you choose to include when emailing us, messaging us on social media, or filling out a contact form.
• Usage data: device information, browser information, IP address, and interactions collected via cookies, pixels, and similar technologies.

How We Use Your Personal Information

• Providing products and services: processing payments, fulfilling orders, sending account and order notifications, arranging shipping, and facilitating returns and exchanges.
• Marketing and advertising: sending promotional communications by email, text message, or postal mail, and showing you relevant advertisements.
• Security and fraud prevention: detecting and investigating possible fraudulent, illegal, or malicious activity.
• Communicating with you: customer support and improving our services.

How We Disclose Personal Information

• With vendors and service providers (IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping).
• With business and marketing partners that use information under their own privacy notices.
• When you direct, request, or otherwise consent to disclosure.
• To comply with legal obligations, respond to subpoenas, enforce our terms, and protect our rights.

Cookies

We use cookies to power and improve our site, run analytics, and tailor advertising. Most browsers accept cookies by default; you can configure your browser to remove or reject them, but doing so may affect site functionality.

Children's Data

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us and we'll promptly delete it.

Your Privacy Rights Under Canadian Law

Furzzee complies with PIPEDA and applicable provincial privacy laws (including Quebec's Law 25, Alberta's PIPA, and British Columbia's PIPA). You may have rights to access, correct, withdraw consent, delete, and port your personal information, and to object to automated decision-making. Contact us at info@furzzee.com to exercise these rights.

Security and Retention

No security measures are perfect. We retain personal information for as long as we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. You may also file a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.

Terms of Service

Last updated: January 2025.

This website is operated by Furzzee. The terms "we," "us," and "our" refer to Furzzee. By browsing the Site or buying a product from us, you agree to be bound by these Terms of Service.

Online Store Terms

You confirm that you are at least the age of majority in your province or state of residence. You agree not to use our products or services for any illegal or unauthorized purpose.

Products and Pricing

• All prices are listed in Canadian Dollars (CAD) unless otherwise noted.
• All applicable taxes are included in the listed price.
• Returns and exchanges follow our Refund Policy.
• Product descriptions and pricing are subject to change without notice.
• If a product is listed at the wrong price due to a typographical or system error, we reserve the right to cancel the affected order and issue a full refund.

Orders, Payment and Shipping

Placing an order constitutes an offer to purchase, which we may accept or decline. Payments are processed through trusted providers including Stripe, PayPal, Apple Pay, and Google Pay. Shipping timelines and rates are outlined in our Shipping Policy.

Product Use and Pet Safety

Furzzee products are designed for pet enrichment, comfort, and play. Always supervise your pet during use and inspect items regularly for signs of wear. Stop using any item that becomes damaged or loose.

Intellectual Property

All content on this Site, including the Furzzee name, logo, product designs, photography, illustrations, and written copy, is owned by Furzzee or its licensors. You may not copy, reproduce, modify, or commercially exploit any content without our prior written permission.

Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Prohibited Uses

• Any unlawful purpose, or soliciting others to perform unlawful acts.
• Violating intellectual property rights.
• Harassing, abusing, or discriminating against anyone.
• Submitting false or misleading information.
• Uploading viruses or malicious code.
• Spamming, phishing, scraping, or interfering with site security.

Disclaimer of Warranties and Limitation of Liability

The Service and all products are provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, Furzzee's total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Section headings are for convenience only and do not limit or affect the meaning of any provision of these Terms of Service.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more authoritative sources. Any reliance on the material on this Site is at your own risk.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part of it) without notice. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information so we can complete your transactions and contact you as needed.

Optional Tools and Third-Party Links

We may provide access to third-party tools such as analytics, chat widgets, and payment processors over which we have no control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties of any kind. Links on the Site may direct you to external websites that are not affiliated with Furzzee and we are not responsible for their content or practices.

User Comments, Feedback and Submissions

If you send us creative ideas, suggestions, reviews, photos, or other materials, you agree that we may edit, copy, publish, distribute, translate, and otherwise use them in any medium without restriction. We have no obligation to keep any submission confidential, to compensate you for it, or to respond to it. You are solely responsible for the accuracy of your submissions.

Errors, Inaccuracies and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Indemnification

You agree to indemnify, defend, and hold harmless Furzzee and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of any remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and Furzzee and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals between you and us.

Changes to These Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Contact Furzzee

Questions about an order, a product, or shipping? Our customer care team is here to help. The fastest way to reach us is by email — every message gets a reply inside one business day.

Email Us

info@furzzee.com — best for order questions, returns, and product help.

Call Us

+1 (437) 525-0022 — speak with a real human during business hours.

Hours of Operation

• Monday – Friday: 9:00 AM–6:00 PM EST
• Saturday: 10:00 AM–4:00 PM EST
• Sunday: Closed

We're closed on public holidays. Messages received outside of business hours are answered the next business day.

Mailing Address

Response Times

• Email: within 24 hours on business days.
• Phone: answered live during business hours.
• Order issues: prioritized, usually replied to same day.

About Furzzee

Furzzee is a Canadian pet brand headquartered in North York, Ontario, founded in 2024. We design and sell pet-tested enrichment toys, cozy beds, and grooming essentials for dogs and cats — made with non-toxic, pet-safe materials and honestly priced.

Our Story

Furzzee was built at home with our two corgis, Mochi and Biscuit. We kept running into the same wall when shopping for them: overpriced toys, flimsy beds, and "calming" products that felt more like marketing than comfort. So we started making our own. Every product is tested first by Mochi and Biscuit, then by a small circle of pet parents we trust, before it ever reaches the shop.

What We Stand For

• Real-pet tested: every product is used by our own dogs and a small circle of trusted pet parents before launch.
• Non-toxic and safe: pet-safe materials, free of harmful chemicals, built to stand up to real chewing and zoomies.
• Honest pricing: a happy pet shouldn't cost a premium. We price every product so saying yes to your pet feels easy.
• Free shipping, taxes included: free standard shipping on every order with no minimum, typically delivered in 6–11 business days across Canada.

Our Mission

Smarter play. Happier pets. We believe enrichment is not a luxury — it's how dogs and cats stay mentally healthy, calm, and connected to the people they love. Every toy, bed, and grooming essential in our catalog is designed with that in mind.